Privacy Policy.

GuardianOne Group Pty Ltd (ACN 690 169 334) (“GuardianOne”, “we”, “us”, “our”) is committed to protecting your privacy and maintaining the security of personal information we hold. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our principal office is at Level 11, 11 Queens Road, Melbourne VIC 3004.
For privacy-related enquiries, contact support@guardian.one.

1. Information We Collect

We collect personal and technical information necessary to deliver and improve our services.

Personal Information

• Name, email address, phone number, business details and payment information

• Account and billing records

• Communications with our support or sales teams

Device and Usage Data

• IP address, device type, operating system, browser type and log data

• General usage metrics and security-related events collected through our systems

Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to:

• Enable website functionality and remember preferences

• Measure traffic and performance via analytics tools (for example Google Analytics 4, LinkedIn Insights, Meta Pixel)

• Support advertising and retargeting (see Section 3)

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Provide and support our IT, cyber security and telecommunication services

• Monitor systems for security and fraud prevention

• Process billing and client communications

• Enhance website experience and product development

• Send updates, marketing content and surveys (you may unsubscribe at any time)

3. Advertising and Retargeting

We may use advertising platforms including Google Ads, Meta Ads, and LinkedIn Ads to display relevant advertisements based on your interactions with our website. These platforms may use cookies, pixels, or device identifiers to deliver ads and measure performance. You can opt out by adjusting your browser settings or ad-preferences on those platforms.

4. Trustpilot Reviews

We use Trustpilot to collect and display independent customer reviews. To facilitate review requests, we may share your name, email address and order reference with Trustpilot solely for the purpose of sending a review invitation. Trustpilot acts as an independent data controller and processes this information under its own privacy policy.

5. Data Sharing and Disclosure

We do not sell or rent personal information. We may disclose information only:

• To trusted service providers that assist in hosting, security and operations

• Where required or authorised by law or court order

• In the event of a merger or business transfer, subject to equivalent privacy protections

All third-party processors are bound by confidentiality and data-security obligations consistent with Australian privacy law and ISO 27001 standards.

6. Data Storage and Security

GuardianOne implements administrative, technical and physical controls to protect personal information against loss, misuse, unauthorised access, modification or disclosure, including:

• Encryption in transit and at rest

• Multi-factor authentication and role-based access

• Regular security audits and vulnerability assessments

• Supplier risk management aligned with ISO 27001 and the Essential Eight

Although no online service is entirely secure, we continually review and improve our controls to mitigate risk.

7. Artificial Intelligence and Automation

We may use secure artificial-intelligence tools and automation to enhance customer support and threat detection. These tools operate within enterprise-grade environments and do not use your data to train public models.

8. International Data Transfers

Some service providers may store or process data outside Australia. Where this occurs, we implement appropriate safeguards such as standard contractual clauses or equivalent legal protections to maintain compliance with the Privacy Act.

9. Retention and Destruction

Personal information is retained only for as long as necessary to provide services or comply with legal obligations. When no longer required, data is securely destroyed or de-identified in accordance with GuardianOne’s Information Security Management System policies.

10. Your Data Rights

You have the right to:

• Request access to personal information we hold about you

• Request corrections to ensure accuracy and completeness

• Request deletion of information subject to legal requirements

• Opt out of marketing communications at any time

Requests should be made in writing to support@guardian.one. We may require verification of identity before actioning a request.

11. Complaints and Contact

If you have any questions or concerns about this policy or our data-handling practices, contact:

Privacy Officer
GuardianOne Group Pty Ltd
Level 11, 11 Queens Road, Melbourne VIC 3004
Email: support@guardian.one

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. The latest version will always be available on our website and will include an updated effective date.